Terms & Conditions of Sale
1. GENERAL
1.1 The “customer” for the purpose of these terms and conditions is any person or business who places a request for service, maintenance, or installations of any machinery or equipment, be it verbal or in writing or via any other means of communication to Dual Zone Air Conditioning.
1.2 Any order or verbal request placed by a customer is deemed to be an order incorporating these terms and conditions, notwithstanding any inconsistencies that may be introduced by any document or statement of the customer (unless expressly agreed to by Dual Zone Air Conditioning in writing).
2. LIABILITIES
2.1 Nothing in these terms and conditions is to be interpreted as having the effect of excluding, modifying or restricting any condition, warranty, right or liability implied by any applicable legislation into the arrangement between Dual Zone Air Conditioning and the customer.
2.2 Dual Zone Air Conditioning will not be responsible for any consequential loss or damage caused by any breakdown, stoppage or failure of any machinery or equipment whatsoever.
2.3 Dual Zone Air Conditioning will not be responsible for any damage to or theft of machinery or equipment in our custody or care whatsoever, including but not limited to transit and storage.
2.4 Dual Zone Air Conditioning will not be held responsible for any loss of trade, inconvenience or interruption caused by Dual Zone Air Conditioning or its agents.
3. INDEMNITIES
3.1 The customer shall at all times indemnify Dual Zone Air Conditioning, its staff and its agents from and against any loss, liability, or expense.
4. RISKS & DELIVERY
4.1 The risk of loss or damage to any goods supplied by Dual Zone Air Conditioning passes onto the customer on delivery to the customer, its agents or its carrier.
4.2 In the case of goods being delivered to a work site, it is the sole responsibility of the customer to keep goods safe. It is also the sole responsibility of the customer to ensure against any possible loss of or damage to goods located at the worksite.
4.3 Dual Zone Air Conditioning shall not be responsible for any customer-owned goods or equipment removed from the site for servicing or repairs, whether lost, stolen, or damaged. (Although all reasonable care shall be taken).
5. QUOTATIONS, ESTIMATES AND PRICES
5.1 All prices are subject to alteration without prior notice to the customer.
5.2 All prices are subject to the Goods and Services Tax (GST), which, if applicable, will be charged to the customer in addition to the quoted price.
5.3 All goods and services will be charged at the prices ruling at the date or dates of completion of works or the date or dates of the supply of the equipment.
5.4 Errors or omissions are not binding to Dual Zone Air Conditioning.
5.5 All quotations are valid for a period not exceeding 14 days from the date of the quotation or unless otherwise stated on the quotation documentation.
5.6 Any deposit will be required to be cleared in our bank prior to proceeding with any quoted works.
6. WARRANTIES
6.1 The supply of materials, equipment, or goods shall be subject to the manufacturer’s warranty and conditions and shall not extend beyond a period of more than twelve (12) months from date of invoice.
6.2 The warranty on our labour shall be for a period not exceeding thirty (30) days from the date of invoice.
6.3. Any parts returned for warranty shall be subject to their manufacturer’s final approval. Any failures of parts as a result of main electrical supply issues will be rejected.
6.3.1 On the return of any goods, a restocking fee of 20% may be applicable at the sole discretion of Dual Zone Air Conditioning.
6.3.2 All transport and delivery charges are at the customer’s expense and are not refundable.
6.3.3 No costs will be incurred by Dual Zone Air Conditioning for the return of any goods for any reason.
6.3.4 The assessment of the condition of the goods to be returned shall be at the sole discretion of Dual Zone Air Conditioning alone.
6.3.5 On the return of any goods to Dual Zone Air Conditioning by the customer, the goods will be inspected and tested. At the sole discretion of Dual Zone Air Conditioning alone, any monies owing will be forwarded by mail. No cash refunds will be made available.
6.3.6 No returns are possible for electronic components or electrical switching equipment such as relays, contractors or controllers.
Due to the specialised nature of electronic components, printed circuit boards (PCBs) and any other electronic items are non-refundable once the seal is broken or the item has been installed. By proceeding, the client acknowledges and agrees to the following conditions:
Non-Returnable Items: Once a PCB is removed from its sealed packaging, connected to power, or installed into equipment, it is considered used and cannot be returned or refunded.
Pre-Installation Requirements: We strongly recommend confirming that all underlying electrical and mechanical issues have been resolved prior to PCB installation. Installing a new PCB without addressing root causes (such as electrical supply issues, shorted motors, or other component failures) may result in immediate failure of the new board, which will not be eligible for refund.
Faulty Item Warranty: Should a PCB be proven faulty upon installation by our qualified technician, it may be eligible for warranty assessment through the manufacturer. Any warranty claim must be submitted to the manufacturer or authorised distributor for inspection and approval before a replacement is provided.
6.3.7 Warranty will not be covered if it is found that the equipment is damaged by outside influences beyond the control of Dual Zone Air Conditioning or by other parties not engaged by us to carry out tasks. Some examples of this are incorrect voltage, vandalism to equipment, flood, fire, lightning strike, and modifications to equipment carried out by unauthorised personnel.
6.3.8 Warranty shall only be available between the hours of 9 am and 5 pm Monday to Friday and excludes public holidays. Warranty does not include routine maintenance service, including filter cleaning, the rectification of faults arising from power failure, misuse of equipment, lack of routine maintenance or operator error.
6.3.9 Dual Zone Air Conditioning retains the first option on any warranty sought against us. The involvement of any second party and/or contractor without our prior written authorisation will subsequently void any warranty claim.
7. PROPERTY
7.1 The customer and its agents agree that the ownership of all goods, materials, parts, or equipment sold by Dual Zone Air Conditioning to the customer is retained by Dual Zone Air Conditioning and only passes to the customer when complete payment of all funds owing to Dual Zone Air Conditioning has been made and all funds have been cleared.
7.2 The customer hereby grants a licence to Dual Zone Air Conditioning and its staff and agents to enter into any premises owned or controlled by the customer on which any goods in which property has not passed to the customer are stored or installed to inspect their condition and conduct a stocktake. If the customer fails to pay by the due date any amount owing to Dual Zone Air Conditioning. Dual Zone Air Conditioning and its staff or agents may, (without prejudice to any of its other rights) recover and resell any such goods, and the customer hereby authorises Dual Zone Air Conditioning and its staff and/or agents to enter onto the premises where the goods are located to take possession of the goods for that purpose at any time.
8. INTEREST AND CHARGES ON OVERDUE ACCOUNTS
8.1 If payments are not made and received by Dual Zone Air Conditioning within fourteen (14) days of the due date, Dual Zone Air Conditioning reserves the right to charge interest at a rate of 15% per annum, calculated daily on the amount outstanding, calculated from the due date of payment until payment is made in full.
8.2 The customer hereby agrees that such rates listed in clause “8.1” are a reasonable estimation of the damages suffered by Dual Zone Air Conditioning in not receiving their payment as agreed.
8.3 Dual Zone Air Conditioning reserves the right to charge the customer in addition to clause “8.1” all costs associated with the recovery of overdue monies, including but not limited to all legal costs.
8.4 All late accounts that have exceeded the due date for payment by more than 30 days will, in addition to clauses “8.1, 8.2, and 8.3", incur a $132.00 bookkeeping and court lodgement fee.
9. ACCOUNTS AND PAYMENT TERMS
9.1 All customers who have completed and have been accepted by Dual Zone Air Conditioning as approved account customers may be invoiced for services provided. All thirty (30) day accounts are to be paid on or before thirty (30) days net from the date of issue of the invoice. (Note: The due date for payment is clearly marked on all invoices).
9.2 Only customers who have completed a 30-day trading account application form may have services provided on a (30)-day account.
9.3 For all non-account customers’ payment is strictly on completion by EFTPOS, Visa Card, Mastercard or cash.
9.4 Any merchant chargeback fees or bank charges resulting from insufficient funds incurred by Dual Zone Air Conditioning will be invoiced to the client for reimbursement.
10. TRADING HOURS
10.1 Dual Zone Air Conditioning: normal trading hours are Monday to Friday, between the hours of 8.00 AM and 5.00 PM.
11. CANCELLATION AND RESCHEDULING OF APPOINTMENTS
11.1 When booking an appointment online through our website, you acknowledge and agree to abide by the terms of our cancellation and rescheduling policy.
11.2 Cancellations or rescheduling made within 24 hours of the scheduled appointment will incur a cancellation fee. A non-refundable cancellation fee of $199 + any banking fees will be charged for all cancellations or rescheduling of any appointment within 24 hours of the scheduled booking time. This fee is applicable to cover administrative costs and potential business disruptions. The cancellation fee is non-refundable and will not be credited to the client even when rebooking. Clients must notify us of any cancellations or rescheduling within 24 hours of your appointment via phone at 1300 309030.
11.3 Cancellations or rescheduling made more than 24 hours before the scheduled appointment will not incur cancellation fees. Clients may be able to reschedule their appointment, subject to availability and our terms. Clients can reschedule the appointment via the booking confirmation email within 24 hours of the initial booking.
12. EXCLUSIONS
12.1 All goods and services provided by Dual Zone Air Conditioning shall exclude but not be limited to the following:
PAINTING, PATCHING, PLASTERING, REMOVAL OF RUBBISH, PERMITS, INDUCTIONS, STRUCTURAL REPORTS
13. REPORT SHEETS
13.1 The signing of any report/invoice sheet by the customer or its staff is binding with these terms and conditions.
13.2 The signing of any report/invoice sheet by the customer or its staff is the acceptance of all items listed or described on the report/invoice sheet, including materials and the time worked.
14. STRUCTURAL REPORTS AND PERMITS
14.1 All structural reports and permits are to be obtained and paid for before any work is carried out, and they are the sole responsibility of the customer.
